Refund policy
Havexa wants you to shop with complete confidence. We stand behind everything we sell, and if something isn't right, we'll work with you to fix it. Please take a moment to read how our returns and refunds work — we've tried to keep it simple, fair, and human.
Questions any time: support@havexashop.com
At a glance
- 30 days to request a return or report a problem, counted from the day your order is delivered.
- Damaged, faulty, wrong, or not-as-described item? We'll make it right with a free replacement or a full refund — no return postage on us to worry about.
- Changed your mind? No problem — send it back within 30 days (unused, in original packaging) and we'll refund the item price.
- Always contact us first before sending anything back, so we can approve your return and give you the correct address.
- Refunds are issued to your original payment method, typically within 5–10 business days of approval.
1. Our promise
We're a small, independent business, and every order genuinely matters to us. If your product arrives damaged, faulty, or not as described, we will always make it right. Your satisfaction is the reason we're here.
2. Return window
You have 30 days from the date of delivery to start a return or report an issue. Requests made after 30 days may not be eligible, though we'll always do our best to help where we reasonably can.
3. Items that qualify for a return
To be eligible for a change-of-mind return, an item must be:
- Unused, unworn, and in the same condition you received it, and
- In its original packaging with any tags, accessories, or free gifts included.
4. Items that can't be returned
For hygiene, safety, or practical reasons, the following are final sale and can't be returned or refunded unless they arrive faulty:
- Personal-care and beauty tools once opened or used (for example facial/ice rollers, grooming and massage tools).
- Intimate or hygiene-sensitive items once opened.
- Personalized, engraved, or custom-made items.
- Gift cards.
- Any item clearly marked "Final Sale" or "Clearance" at the time of purchase.
5. If your item is damaged, faulty, wrong, or not as described
This is on us, and we'll sort it out quickly. Please email support@havexashop.com within 7 days of delivery with:
- Your order number,
- A short description of the problem, and
- Clear photos or a short video showing the issue (and the shipping label/packaging if it arrived damaged).
Once we confirm the issue, you can choose a free replacement or a full refund — including any shipping you paid. In most cases you won't need to post the item back to us; if a return is required, we'll cover the cost and send you a prepaid label or instructions.
Reporting the problem promptly, with photos, helps us resolve it fast and lets us take it up with our suppliers on your behalf.
6. If you've simply changed your mind
That's completely fine. For change-of-mind returns:
- Email us within 30 days of delivery to request a return authorization.
- Once approved, you'll return the item (unused, in original packaging) to the address we provide.
- Return shipping is arranged and paid by you, and we recommend a tracked service, as we can't be responsible for items lost on the way back to us.
- When your return arrives and passes a quick inspection, we'll refund the item price. Any original shipping charge is non-refundable.
7. How to start a return or refund
- Email support@havexashop.com with your order number and the reason for your request (add photos if the item is faulty or damaged).
- We'll reply within 1–2 business days with approval and next steps.
- If a return is needed, send the item to the address we give you and share the tracking number.
- Once approved (or once we receive the item, for change-of-mind returns), we'll process your refund or ship your replacement.
Please don't send items back without contacting us first. Unauthorized returns, or items sent to an address other than the one we provide, can't be tracked or refunded.
8. Refunds
- Approved refunds are issued to your original payment method.
- Please allow 5–10 business days after approval for the refund to appear, depending on your bank or card provider.
- We'll email you once your refund has been processed.
9. Order changes & cancellations
Because we aim to dispatch orders quickly, we can only change or cancel an order if it hasn't yet been sent for fulfillment. Please email us within 12 hours of ordering and we'll do our best. Once an order has been processed by our fulfillment partners, it falls under this returns policy.
10. Shipping times & orders that haven't arrived
Our products are shipped from our supply partners, and delivery typically takes 7–15 business days after dispatch, depending on your location and the carrier. Tracking is provided for every order.
If your tracking hasn't updated or your order hasn't arrived within a reasonable time, contact us at support@havexashop.com and we'll investigate with the carrier. Please note we can't be held responsible for delays caused by the shipping carrier, customs, or incorrect delivery details, but we will always help you track it down. Claims for non-delivery should be raised within 30 days of the expected delivery date.
11. Incorrect shipping details
Please double-check your shipping address at checkout. If an order is returned to us or lost because of an incorrect or incomplete address provided by the customer, we're unable to offer a free replacement, though we can re-ship the item once any additional postage is covered.
12. Late or missing refunds
If you haven't received an approved refund yet, please first re-check your bank account, then contact your card provider — processing times on their end can vary. If you've done this and still haven't received it, email us at support@havexashop.com and we'll follow up.
13. Contact us
We're here to help and we reply to every message.
Havexa — Customer Care 📧 support@havexashop.com 🌐 www.havexashop.com
We aim to respond within 1–2 business days.