Shipping Policy

Last updated: 19 July 2026

Thank you for shopping with Havexa. We want your order to reach you smoothly, so here's everything you need to know about how and when we ship. If you have any questions, we're always happy to help.

Questions any time: support@havexashop.com

---

At a glance

• Order processing: 1–3 business days.
• Delivery: typically 7–15 business days after dispatch.
• Where we ship: United States.
• Tracking: provided for every order by email.
• Shipping cost: free standard shipping on all orders. (Edit this if you charge for shipping.)

---

1. Order processing

Once you place your order, our team and fulfillment partners prepare it for dispatch within 1–3 business days. Orders are processed Monday to Friday, excluding public holidays. You'll receive a confirmation email when you order, and a second email with tracking once it ships.

During busy periods, sales, or holidays, processing may take a little longer — thank you for your patience.

2. Where we ship

We currently ship to addresses within the United States. We're unable to deliver to other countries at this time. If you'd like us to ship somewhere we don't currently serve, email us at support@havexashop.com and we'll let you know if we can help.

3. Delivery times

Estimated delivery is 7–15 business days after your order is dispatched, depending on the product and your location. Combined with processing time, most orders arrive within roughly 1–3 weeks of being placed.

Please note that delivery times are estimates, not guarantees. Some products ship from our supply partners and may take a little longer to arrive.

4. Shipping costs

We're pleased to offer free standard shipping on all orders within the United States. Any applicable shipping charges will always be shown clearly at checkout before you pay.

Note for the store owner: update this section if you introduce paid, express, or threshold-based ("free over $X") shipping.

5. Order tracking

Once your order ships, we'll email you a tracking number and a link to follow its journey. Please allow a couple of days for tracking to begin updating after dispatch. If your tracking hasn't updated after several days, feel free to reach out and we'll look into it.

6. Orders with multiple items

Because some of our products are shipped from different fulfillment partners, orders containing more than one item may arrive in separate packages and on different days. This is completely normal and doesn't mean anything is missing — the rest of your order is on its way. If you're ever unsure, contact us and we'll confirm the status of each item.

7. Delays

Occasionally, deliveries can take longer than expected due to carrier delays, weather, high-volume periods, or other events outside our control. While we can't be held responsible for such delays, we'll always do our best to help you track your order and get answers from the carrier.

8. Lost or missing packages

If your tracking shows delivered but you can't find your package, please check with members of your household and neighbors, and look around your property, as carriers sometimes leave parcels in a safe spot. If it still hasn't turned up, contact us at support@havexashop.com within 30 days of the expected delivery date and we'll help investigate with the carrier and make it right where appropriate.

9. Incorrect or incomplete addresses

Please double-check your shipping address at checkout — we ship to the address you provide. If a package is delayed, returned, or lost because of an incorrect or incomplete address, we're unable to offer a free replacement, though we can arrange to re-ship the item once any additional postage is covered. If you spot a mistake, email us right away and we'll try to correct it before your order is dispatched.

10. Undeliverable & returned packages

If a package is returned to us as undeliverable (for example, due to an incorrect address or an uncollected delivery), we'll contact you to arrange re-shipment (additional postage may apply) or a refund for the item in line with our Returns & Refunds Policy.

11. Damaged or faulty on arrival

If your order arrives damaged or faulty, we'll make it right. Please see our Returns & Refunds Policy and contact us at support@havexashop.com within 7 days of delivery with photos, and we'll arrange a replacement or refund.

12. Contact us

For any questions about shipping or your order, we're here to help:

Havexa — Customer Care 📧 support@havexashop.com 🌐 www.havexashop.com

We aim to respond within 1–2 business days.