Retractable Gourmet Kitchen Faucet

We prepare orders for dispatch within 1–3 business days. After dispatch, delivery typically takes 7–15 business days depending on the product and your location. You'll get a confirmation email when you order and a second email with tracking once it ships. Processing can take a little longer during sales and holiday periods.

You have 30 days from the day your order is delivered to start a return or report a problem. Changed your mind? Send it back within 30 days unused and in its original packaging and we'll refund the item price. Please contact us first so we can approve the return and give you the correct address — full details are in our refund policy.

We'll make it right with a free replacement or a full refund, and you won't be out of pocket for return postage. Refunds are issued to your original payment method, typically within 5–10 business days of approval. This is in addition to your rights under the Australian Consumer Law, which cannot be excluded.

Standard shipping is free on every order — there's no minimum spend. We currently ship to addresses within the United States and aren't able to deliver elsewhere at this time. If you'd like us to ship somewhere we don't yet serve, email us and we'll let you know if we can help. See our shipping policy for the details.

Email support@havexashop.com and a real person will reply within 1–2 business days. Including your order number and a short description of the issue helps us sort it out on the first reply.